FayLuxe.shop
We’re always happy to help!
At FayLuxe.shop, customer satisfaction is our first priority. Whether you have questions about your order, delivery, or returns, our support team is ready to assist you quickly and professionally.
Get in Touch
Email: business.fayluxe.shop@gmail.com
Instagram: @fayluxe.shop
Facebook: FayLuxe Shop
Our customer service team replies within 24–48 hours.
Customer Support Hours
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: Closed
Need Help With an Order?
1. Track Your Order
Once your order is confirmed, you’ll receive a tracking number via email or WhatsApp. You can easily track your parcel online until it’s delivered to your doorstep.
2. Returns & Replacements
If your product arrives damaged, incorrect, or defective, please contact us within 3 days of delivery.
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We’ll arrange a return or replacement at no extra return cost if the issue was caused during delivery or packaging.
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Returned items must be unused and in original packaging.
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Refunds or replacements are processed within 5–10 working days after verification.
3. Product Enquiries
Not sure which product to choose? Need details about size, color, or use? Our team is always here to help.
4. Delivery Issues
If your parcel is delayed or missing, just share your order ID and we’ll immediately follow up with our delivery network to resolve it as quickly as possible.
When Contacting Us, Please Include:
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Your Full Name
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Order ID or Invoice Number
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Phone number or email used during purchase
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Clear description of the issue (and photos, if applicable)
This helps us process your request faster.
Our Promise
At FayLuxe.shop, every order is handled with care — from packaging to delivery.
We make sure your parcel reaches you safely, quickly, and branded professionally.
Our goal is to give you a smooth and trustworthy shopping experience every time.
Still have questions?
Reach out anytime — our friendly team is always ready to assist.
Email: business.fayluxe.shop@gmail.com
Instagram: @fayluxe.shop
Facebook: FayLuxe.Shop